Supreme Solar Power
Locations
Supreme Solar Power
5.0 · SAA Accredited · 10+ Years
Location:
Gold CoastBrisbaneSunshine
1300 227 990Free Quote
Customer Care

Customer Feedback and Complaint Handling

We value your feedback. If you are unhappy with our products, services, staff or installers, tell us and we will work to fix it.

Our Commitment

We value your business and are dedicated to providing reliable solar and battery systems. If any aspect of our service, equipment, staff, or contractors falls short of your expectations, please let us know so we can investigate and put things right.

What Counts as a Complaint?

Any expression of dissatisfaction regarding our products, installation services, representatives, warranty responsiveness, or conduct, including any solar system or battery supplied and installed by Supreme Solar Power.

How We Handle Complaints

  1. Lodge your concern: Contact us by phone, email, or post with your system details, invoice number, and description of the issue.
  2. Acknowledgment: We will formally acknowledge receipt of your complaint within 2 business days [VERIFY].
  3. Investigation: Our technical management team investigates the matter, which may include reviewing inverter telemetry or dispatching an inspector.
  4. Resolution Timeframe: We aim to resolve most complaints within 5 business days [VERIFY]. More complex technical or warranty claims may take longer, up to 28 business days [VERIFY]. If additional time is required, we will clearly communicate the reasons and provide an updated target date.
  5. Internal Escalation: If you are not satisfied with the initial outcome, you can request an escalated review by our Senior Operations Manager [VERIFY].

Contact Channels

  • Main Phone: 1300 227 990
  • Direct Office Mobile: 0450 289 991 [VERIFY]
  • Email: info@supremesolarpower.com.au
  • Mail: Complaints Officer, Supreme Solar Power, Level 15, Corporate Centre One, 2 Corporate Ct, Bundall QLD 4217

External Escalation Bodies

If we are unable to resolve your matter to your satisfaction after following our internal process, you have the right to contact external independent bodies:

  • Office of Fair Trading Queensland: 13 74 68 (for consumer rights and statutory guarantees under Australian Consumer Law)
  • Australian Competition and Consumer Commission (ACCC): 1300 302 502
  • New Energy Tech Consumer Code (NETCC): Administered via Clean Energy Council [VERIFY NETCC status]
  • Solar Accreditation Australia (SAA): For concerns regarding installer workmanship or accreditation compliance
  • Electrical Safety Office (ESO Queensland): 1300 362 128 (for electrical safety concerns)
  • Australian Financial Complaints Authority (AFCA): 1800 931 678 (if third-party solar finance or credit is involved)