Privacy Policy

1. Introduction & Australian Privacy Principles

Supreme Solar Power (ABN [Company legal name] ABN [VERIFY] [VERIFY]) is committed to safeguarding personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains our personal data collection, storage, disclosure, and management practices.

2. Personal Information We Collect

We collect information reasonably necessary to assess your property, quote, design, and install solar energy systems. This includes:

• Contact details (full name, phone numbers, postal and installation addresses, email addresses).
• Property information (satellite rooftop layout, single-phase or three-phase power supply, switchboard photographs, meter number, NMI).
• Energy consumption information (recent electricity bills, interval consumption data, solar generation telemetry).
• Payment and transaction details (deposit and invoicing records, third-party finance references).
• Website analytics data (cookies, IP addresses, page usage, and campaign tracking).

3. Purpose of Collection & Use

We use personal information to:

• Prepare personalized system designs, shade assessments, and quotes.
• Process grid connection approvals with electricity distribution network operators (Energex, Ergon Energy, Essential Energy).
• Create Small-scale Technology Certificates (STCs) through the Clean Energy Regulator (CER) portal.
• Coordinate delivery, installation, and commissioning by SAA accredited solar installers and licensed electricians.
• Administer equipment manufacturer warranties and Supreme Solar Power workmanship guarantees.
• Communicate service updates and handle customer feedback or complaints.

4. Information Disclosure & Sharing

We do not sell personal data. We disclose information only to entities directly involved in quoting, engineering, financing, approving, or installing your solar power system:

• Licensed electricians and SAA accredited installers performing on-site works.
• Electricity distribution networks (e.g., Energex, Ergon) for grid connection agreements.
• The Clean Energy Regulator (CER) and registered STC agents for rebate processing.
• Accredited finance providers (if you apply for a payment plan or loan).
• Cloud IT infrastructure, database hosting, and CRM communication tools [VERIFY overseas data storage under APP 8].

5. Direct Marketing & Communication

We adhere strictly to the Spam Act 2003 and the Do Not Call Register Act 2006. Marketing communications are sent only with your express or implied consent. You can opt out of marketing messages at any time by clicking the unsubscribe link or contacting us directly.

6. Data Security & Retention

We maintain technical, physical, and administrative safeguards to protect your personal information against misuse, interference, loss, unauthorized access, or disclosure. In the event of an eligible data security incident, we comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act.

7. Access, Correction & Privacy Complaints

You have the right to request access to personal information we hold about you and request corrections if inaccurate. For questions, access requests, or privacy complaints:

• Email: info@supremesolarpower.com.au
• Phone: 1300 227 990
• Mail: Privacy Officer, Supreme Solar Power, Level 15, Corporate Centre One, 2 Corporate Ct, Bundall QLD 4217

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.